Business needs

Smart retail is known as the third retail revolution, although the essence is still the people and goods field, but through the use of big data analysis technology, artificial intelligence technology, Internet technology, Internet of Things technology, etc., the entire process of production, logistics and sales of goods and goods is transformed and upgraded, and by analyzing consumer preferences, predicting consumption trends, and improving consumer shopping experience, the retail industry can help consumers provide personalized services and even customized services, achieve precision marketing, improve management efficiency, and reduce costs. Data is the key to smart retail, and the circulation, integration and use of data are inseparable from the support of IT systems. Therefore, the stable and efficient operation of the basic IT system determines whether the smart retail can obtain timely and effective data support, which puts forward high requirements for the operation and maintenance and management of the IT system.

In the current situation, the pain points faced by the operation and maintenance and management of IT systems in the retail industry are:

■ The deployment of IT systems is scattered, and there is a lack of effective and systematic means or platforms for timely, effective and accurate information collection

■ It is difficult to achieve continuous consistency in the version, configuration and environment of the IT system deployed in a scattered manner, which makes the IT system management difficult, low efficiency and low accuracy

■ The historical record of IT system operation and maintenance and management is precipitated, the call analysis is difficult, the analysis and report generation are manual, the workload is large, and the timeliness is low

■ The standardization of IT system operation and maintenance and management is low, the technical level of service personnel is uneven, and the risk of IT system operation caused by human factors is relatively large

Overview of the scenario

Cultidome SmartCare solution builds a service system based on real data through the cloud platform + automatic configuration system, provides operation and maintenance and management functions such as instruction configuration, remote implementation, information collection and summary, report submission and other operation and maintenance functions for the smart retail IT system, focuses on strengthening the ease of use of the operation and maintenance and management of the smart retail IT system, improves efficiency, improves quality, optimizes management, creates a stable and efficient IT system, and provides a solid foundation for data circulation, integration and use for smart retail.

The value of the scenario

■ Help the retail industry to centralize the management of scattered IT system information, realize the continuous consistency of version, configuration and environment, and establish IT system information files

■ Improve the operation and maintenance and management capabilities of IT systems, achieve standardization and improve refinement

■ Through the combination of cloud and server-side information acquisition means, the one-stop full-cycle management of IT system operation and maintenance and management process information is realized

■ Through a series of functions such as cloud push of instructions for S-Care implementation services and automatic log collection in the solution, the impact of human operation on the operation and maintenance and management of IT systems is reduced, and the risks caused by human factors to the operation of IT systems are reduced